We place great value on honesty and clarity and we are committed to building a strong and lasting relationship with our consumers based on trust and mutual benefit. Part of this commitment means safeguarding and respecting your privacy and your choices. Respecting your privacy is essential to us.
Our privacy policy
- We respect your privacy.
- We make sure that privacy and security are embedded in everything we do.
- We do not send you marketing communications unless you have asked us to.
- We never offer or sell your data.
- We are committed to keeping your data safe and secure. This includes only working with trusted partners.
Is Your Personal data Secure?
We are committed to keeping your personal data secure, and taking all reasonable precautions to do so. We contractually require that trusted third parties who handle your personal data for us do the same.
We always do our best to protect your personal data and once we have received your personal data, we use strict procedures and security features to try to prevent unauthorized access.
How Long Do We Keep Your Personal data?
We only keep your personal data for as long as we need it for the purpose for which we hold your personal data, to meet your needs, or to comply with our legal obligations.
To determine the data retention period of your data, we use the following criteria:
- Where you purchase products and services, we keep your personal data for the duration of our contractual relationship.
- Where you participate in a promotional offer, we keep your personal data for the duration of the promotional offer.
- Where you contact us for an enquiry, we keep your personal data for the duration needed for the processing of your enquiry.
- Where you create an account, we keep your personal data until you require us to delete it or after a period of inactivity (no active interaction with brands) defined in accordance with local regulations and guidance.
- Where you have consented to direct marketing, we keep your personal data until you unsubscribe or require us to delete it or after a period of inactivity (no active interaction with brands)
Who may access your Personal data?
We may share your personal data within our company to comply with our legal obligations, to prevent fraud or to secure our tools, to improve our products and services, or after having obtained your consent to do so.
We only share your personal data with third parties for direct marketing purposes with your consent. In this context, your data is processed by such third party, acting as a data controller, and its own terms and conditions and privacy notice apply. You should carefully check their documentation before consenting to the disclosure of your information to that third party.
Your personal data may also be processed on our behalf by our trusted third party providers.
We rely on trusted third parties to perform a range of business operations on our behalf. We only provide them with the information they need to perform the service, and we require that they do not use your personal data for any other purpose. We always use our best efforts to ensure that all third parties we work with keep your personal data secure. For instance, we may entrust services that require the processing of your personal data to:
- Third parties that assist and help us in providing digital and e-commerce services such as social listening.
- Advertising, marketing, digital and social media agencies to help us to deliver advertising, marketing, and campaigns.
- Third parties required to deliver a product to you e.g. delivery services.
- Third parties that assist and help us in providing IT services, such as platform providers, maintenance and support on our website.
- Payment service providers and credit reference agencies for the purpose of assessing your credit score and verifying your details.
